Shipping Policy

We work hard to get your Synevra order to you as quickly and safely as possible. This Shipping Policy explains our processing times, delivery options, and what to expect after you place an order.

1. Order Processing

Orders are processed within 1–2 business days from our USA fulfillment facility. Orders placed on weekends or U.S. holidays are processed on the next business day.

You will receive a confirmation email immediately after placing your order, followed by a shipping notification with tracking once your package leaves our warehouse.

2. Domestic Shipping (United States)

Standard Shipping

• Delivery time: 5–7 business days after processing
• Cost: Small shipping fee on Starter Pack · FREE on Advanced and Ultimate packages
• Carrier: USPS, UPS, or FedEx (assigned by warehouse)

Expedited Shipping

Expedited options may be available at checkout for an additional fee. Delivery typically arrives in 2–4 business days after processing.

3. International Shipping

We ship internationally to most countries. International orders are shipped via international carriers and may take 7–14 business days for delivery, depending on:

• Customs processing in your country
• Local postal service handling
• Distance from our USA fulfillment center

Customs & Import Duties: International customers are responsible for any customs fees, import duties, or taxes assessed by their country's customs office. These charges are not included in your order total and are not collected by Synevra.

4. Tracking Your Order

You will receive an email with a tracking number as soon as your order ships — typically within 24–48 hours of placing the order. You can use this tracking number on the carrier's website (USPS, UPS, FedEx, or applicable international carrier) to monitor your shipment's progress.

If you don't receive your tracking email within 48 hours, please check your spam folder or contact us at support@syneivra.com.

5. Shipping Address Accuracy

Please double-check your shipping address before completing checkout. We are not responsible for orders shipped to incorrect addresses entered by the customer at checkout. If you notice an error after placing your order, contact us immediately — we may be able to update the address before the order ships, but this is not guaranteed once processing has begun.

6. Lost, Stolen, or Damaged Packages

If your tracking shows your package was delivered but you did not receive it, please:

• Check with neighbors and household members
• Look for a "safe place" delivery photo from the carrier
• Wait 1–2 days, as carriers occasionally mark packages "delivered" prematurely
• Contact your local carrier directly with your tracking number
• If still unresolved, contact us at support@syneivra.com within 7 days of the delivery date

If your order arrives visibly damaged, please photograph the packaging and contents and email us within 7 days for a replacement or refund.

7. Multiple Items in One Order

All items in a single order ship together in one package whenever possible. In rare cases, items may be shipped separately — you will receive separate tracking numbers for each shipment.

8. Order Modification or Cancellation

Once an order has begun processing (typically within 1–2 hours of placing it), it cannot be modified or canceled. If you need to make changes, contact us as soon as possible after ordering. If your order has already shipped, you can use our 60-day money-back guarantee to return it after delivery.

9. Restricted Shipping Locations

We are unable to ship to certain countries due to import restrictions, customs regulations, or carrier limitations. If your country is restricted, you will be notified at checkout. If you are unsure whether we can ship to your location, contact us before placing an order.

10. Contact Shipping Support