Privacy Policy

Synevra ("we," "us," or "our") is committed to protecting the privacy of every visitor and customer on syneivra.com (the "Website"). This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the rights you have over it.

By using the Website or placing an order, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

When you place an order, contact us, or interact with our Website, we may collect:

• Full name and shipping address
• Billing address and payment information (processed securely by our third-party payment processor)
• Email address and phone number
• Order history and product preferences
• Customer service correspondence and feedback

1.2 Information Collected Automatically

When you visit our Website, we may automatically collect:

• IP address, browser type, and device identifiers
• Operating system and screen resolution
• Pages visited, time spent, and referral sources
• Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations, shipping notifications, and customer service updates
• Respond to inquiries, support requests, and refund requests
• Improve our products, services, and Website experience
• Detect, prevent, and address fraud, security issues, and abuse
• Comply with legal obligations
• With your consent, send promotional emails (you can opt out at any time)

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Order fulfillment partners: Shipping carriers, warehouse providers, and payment processors who help complete your order.
• Service providers: Email platforms, customer support tools, analytics providers — bound by confidentiality agreements.
• Legal requirements: When required by law, court order, or to protect our legal rights.
• Business transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred — with notice provided to you.

4. Data Security

We use commercially reasonable security measures to protect your information, including SSL encryption, secure payment processing, and restricted access controls. However, no method of online transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies & Tracking

We use cookies and similar technologies to:

• Remember your preferences and shopping cart
• Analyze Website performance and improve user experience
• Deliver relevant marketing content

You can control cookies through your browser settings. Disabling cookies may limit some features of the Website.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing emails
• Withdraw consent for data processing

To exercise any of these rights, email us at support@syneivra.com.

7. Children's Privacy

Our Website and products are intended for adults 18 years and older. We do not knowingly collect personal information from children under 18. If we learn we have collected such information, we will promptly delete it.

8. Third-Party Links

Our Website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before sharing information.

9. International Users

If you access our Website from outside the United States, your information may be transferred to, stored in, and processed in the United States. By using our Website, you consent to this transfer.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent version. Continued use of the Website after updates constitutes acceptance of the revised policy.

11. Contact Us