Contact Us

We're here to help — and we mean that. Whether you have a question about your order, a refund request, an ingredient inquiry, or just want to share your Synevra experience, our customer support team responds personally to every message we receive.

Customer Support Email

Choose the Right Subject Line

To help us route your message to the right team and respond faster, please use one of these subject lines when emailing us:

• Order Status — for tracking, shipping, or delivery questions
• Refund Request — to request a refund under our 60-day guarantee
• Product Question — for ingredient, usage, or product-specific questions
• Account Issue — for any login, billing, or account-related concerns
• Privacy Inquiry — for any data or privacy-related questions
• General Question — for anything else

Information to Include

Including the following information helps us help you faster:

• Your order number (found in your order confirmation email)
• The email address you used at checkout
• A clear description of your question or concern
• Any relevant photos (e.g., for damaged packages or product issues)

Response Times

• Standard email replies: 1–2 business days (Mon–Fri)
• Refund processing: 3–5 business days after approval
• Shipping inquiries: Usually within 24 hours
• Privacy/data requests: Up to 5 business days

Outside of business days (weekends and U.S. holidays), responses may take slightly longer. We appreciate your patience.

Frequently Asked Questions

Many common questions are already answered on our main FAQ page. Before reaching out, you may find your answer faster by reviewing:

• Synevra FAQ — the most common questions about our products
• Shipping Policy — for delivery and tracking info
• Refund Policy — for guarantee and return details

Press & Partnership Inquiries

For press, media, or partnership inquiries, please email us at support@syneivra.com with the subject line "Press Inquiry" or "Partnership Inquiry" and we'll route your message to the appropriate team.

What to Expect from Us

When you write to us, we respond as a real human, not an auto-reply form. We read every message in full. We don't use scripted responses. And we genuinely care that your experience with Synevra — from the moment you order to whatever comes next — is one you feel good about.

If something isn't right, we want to hear about it. If something is right, we'd love to hear that too. Either way, we'll be in touch.