Refund Policy

At Synevra, we stand behind every product we make. We want you to feel completely confident in your purchase — which is why every order is protected by our 60-Day, 100% Money-Back Guarantee.

1. Our 60-Day Guarantee

Every Synevra order is protected by a full 60-day satisfaction guarantee from the original date of purchase. If you are not completely satisfied with your results — for any reason whatsoever — you are entitled to a full refund of your purchase price.

Yes, that means even if every bottle is empty.

2. How to Request a Refund

The refund process is simple:

• Step 1: Email us at support@syneivra.com within 60 days of your original purchase date.
• Step 2: In the subject line, write "Refund Request" so our team can prioritize it.
• Step 3: Include your order number, the email address you used at checkout, and the reason for your refund (we read every reply — your honest feedback helps us improve).
• Step 4: Our customer support team will reply within 1–2 business days with confirmation and shipping return instructions for any unopened bottles.

3. Refund Processing Time

Once your return is received and inspected (or your refund is approved without a return for empty bottles), we will process your refund to your original method of payment. Please allow:

• 3–5 business days for our team to process the refund on our end
• 5–10 business days for the refund to appear on your bank or credit card statement, depending on your bank's processing times

4. What's Eligible for Refund

The 60-Day Money-Back Guarantee covers:

• The full purchase price of all Synevra products in your order
• Any single, multi, or bundle package — Starter, Advanced, or Ultimate
• Bottles that are full, partially used, or completely empty

5. What's Not Refundable

• Original shipping fees, where applicable
• Return shipping costs (the customer is responsible for return shipping for any physical product return)
• Bonus eBooks already downloaded (these are digital and cannot be returned, but they are yours to keep)
• Refund requests made after 60 days from the original purchase date

6. Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 7 days of receipt with a photo of the damage. We will arrange a replacement or refund at no cost to you.

7. Lost or Missing Orders

If your order has not arrived within the standard delivery window, please contact us. We will work with the shipping carrier to locate your package or send a replacement at no additional cost if it is determined to be lost in transit.

8. Return Address

If your refund request requires returning unopened bottles, our customer support team will provide the official return address when you contact us. Please do not ship returns to any address found on the original packaging — packages sent to incorrect addresses cannot be processed.

9. Where to Buy for Guarantee Eligibility

The 60-Day Money-Back Guarantee applies only to orders placed through the official Synevra website (syneivra.com or our linked authorized checkout). Products purchased on Amazon, eBay, Walmart, or any unauthorized third-party reseller are not eligible for our guarantee, and we cannot verify their authenticity.

10. Contact Customer Support